Terms and Conditions for Landscaping Archway

These Terms and Conditions set out the basis on which landscaping services in Archway are provided by the business to residential and commercial customers. By requesting a quotation, making a booking, or allowing work to commence, the customer agrees to be bound by these terms. They are designed to create clarity about the scope of services, the booking process, payment expectations, cancellations, liability limits, waste handling, and the law that applies to the agreement.

For the purposes of these terms, the expressions “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refer to the person, company, or organisation placing the order. These terms apply to all garden and grounds work, including but not limited to planting, turfing, pruning, hedge maintenance, soft landscaping, clearance, and related outdoor tasks agreed in writing or confirmed by booking.

Any reference to landscaping Archway, Archway landscaping services, or similar wording is used only to identify the nature of the work and the service area. These terms are intended to function as a general legal page and should be read alongside any written quotation, schedule, or work order supplied for a specific project.

1. Booking Process

Bookings may be made after a site assessment, a review of photographs, or another method of initial information exchange that allows us to estimate the work. A quotation is normally based on the information provided by the customer and, where relevant, a visit to the property. Quotations are usually valid for a limited period stated on the quotation or, if no period is stated, for a reasonable time. Acceptance of a quotation does not create a binding contract until the booking is confirmed by us.

We reserve the right to decline or reschedule a booking if access is unsafe, the condition of the site materially differs from the information provided, or the requested work falls outside our available services. The customer must ensure that all relevant details are accurate, including garden size, access restrictions, parking limitations, planning or consent issues, and any hazards that may affect the job. Any change in scope requested after booking may alter the price, timescale, and materials required.

If a start date is agreed, it is an estimated date unless we expressly confirm otherwise in writing. Weather, supplier delays, permit issues, and site conditions may require us to change the schedule. Where a delay occurs, we will make reasonable efforts to notify the customer and rearrange the work for the earliest practical date. We are not liable for loss caused by reasonable rescheduling due to factors beyond our control.

2. Scope of Services

All garden landscaping terms apply only to the tasks specified in the quotation, written agreement, or order confirmation. Unless included expressly, services do not cover hidden ground works, drainage installation, structural construction, tree removal requiring specialist permissions, treatment of contaminated land, or any item requiring separate trades or professional certification. Additional work discovered during the project will be quoted separately or agreed as a variation.

We may use subcontractors or external specialists where appropriate. This does not affect the customer’s obligations under these terms. Any materials selected by the customer, including plants, paving products, timber, soil, or decorative features, must be suitable for the intended use and site conditions. We do not guarantee the future performance of living materials such as plants, turf, or trees unless a written guarantee is expressly provided.

Where the customer requests a design-led or phased project, the agreed scope may include sketches, specifications, or staged implementation. However, unless separately stated, design concepts remain our intellectual property and may not be copied or reused for another project without permission. Any measurements, quantities, or indicative completion times are estimates only and may vary once the work begins.

3. Payments

Payment terms will be stated on the quotation or invoice. In the absence of a different written arrangement, payment is due within 7 days of the invoice date for completed work. For larger projects, we may require a deposit, staged payments, or payment for materials in advance. Deposits are used to reserve time, cover administrative costs, and secure materials where necessary.

Unless otherwise agreed, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Quotes are based on the scope known at the time of issue. If the customer requests changes, adds extra work, or causes delays that increase costs, we may issue an updated invoice. We are entitled to suspend work if an overdue payment remains unpaid or if the customer fails to meet an agreed staged payment.

Late payments may incur interest and reasonable recovery costs in accordance with applicable law. Any materials ordered specifically for the customer may need to be paid for in full once purchased, even if the customer later cancels the project. Title in supplied goods may remain with us until payment is received in full, to the extent permitted by law.

4. Cancellations and Rescheduling

Customers may cancel or reschedule a booking by giving reasonable notice. If a booking is cancelled after materials have been ordered, labour has been scheduled, or specialist subcontractors have been engaged, the customer may be required to pay for costs already incurred. This may include non-returnable materials, delivery charges, and reasonable administrative expenses.

If cancellation occurs less than 48 hours before the scheduled start date, we may retain part or all of any deposit to cover lost time and preparation, depending on the circumstances and the level of commitment already made. Where a project is postponed at the customer’s request, we will try to offer an alternative date, but any revised date will be subject to availability. Cancellation rights may differ if the customer is a consumer and the contract was made at a distance or off-premises; however, where work has begun at the customer’s request, any applicable cancellation right may be reduced or lost as allowed by law.

We may cancel or suspend a booking if weather makes work unsafe, if the site becomes inaccessible, if the customer fails to provide essential information, or if payment obligations are not met. In such cases, we will seek a fair alternative arrangement where practical. We are not responsible for indirect losses arising from a reasonable cancellation or rescheduling decision made for safety, legal, or operational reasons.

5. Customer Responsibilities

The customer must ensure that the site is accessible on the agreed date and that permission has been obtained from any landlord, freeholder, managing agent, neighbour, or other relevant party where required. The customer must identify known hazards such as buried cables, unstable walls, hidden drains, water pipes, asbestos, or contamination. If there are pets, children, or vulnerable persons on site, the customer must take suitable precautions to prevent access to work areas.

Where the work involves plants, soil, paving, timber, or machinery, the customer must provide a suitable place for deliveries and, if necessary, arrange parking or permits. Any delay caused by restricted access, inaccurate instructions, or unavailable decision-makers may be charged as waiting time or may require a new booking. The customer is responsible for ensuring that the property is suitable for the agreed work and that any consents required by law or title conditions are in place.

After completion, the customer should follow any reasonable aftercare instructions supplied in writing. Natural materials may settle, dry, move, or change appearance over time. Such changes do not automatically mean that the service was defective. If maintenance is required to preserve the condition of completed work, that maintenance is the customer’s responsibility unless included within the original agreement.

6. Liability and Limitations

We will carry out our work with reasonable care and skill. However, liability is limited to loss or damage that is a direct and foreseeable result of our breach of contract or negligence. We are not liable for loss of profit, business interruption, loss of enjoyment, or indirect or consequential loss, except where such exclusion is not permitted by law.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited. If we damage property through proven negligence, we may choose to repair, replace, or pay reasonable compensation, subject to an assessment of the circumstances and the value of the loss. Our total liability for a claim arising from any single project shall not exceed the amount paid or payable for the specific work in question, unless the law requires otherwise.

We are not responsible for pre-existing defects, hidden conditions, poor soil structure, invasive roots, buried services, latent structural issues, or damage caused by acts of nature, severe weather, pests, disease, or third-party interference. Where we warn the customer about a risk and the customer instructs us to proceed, the customer accepts that result may still occur. The same applies where the customer declines a recommended precaution or refuses to authorise a necessary variation.

7. Waste, Green Waste, and Environmental Regulations

All waste handling associated with landscaping Archway services will be managed in accordance with applicable UK waste regulations. We may remove green waste, soil, rubble, timber, packaging, and other agreed materials if this forms part of the quotation. Waste that is removed from site may be transferred only to authorised disposal or recycling facilities, and we may need to sort waste for recycling, reuse, or lawful disposal.

The customer must disclose any waste that may be hazardous, contaminated, or subject to special handling rules. This includes chemicals, asbestos-containing materials, contaminated soil, oil, batteries, electrical waste, sharps, or any other regulated substance. Such items will not be handled unless specifically agreed in writing and only where lawful and safe to do so. Additional charges may apply where specialist disposal or separate licensing is required.

Where the customer retains responsibility for disposal, all waste must be managed lawfully and not fly-tipped, burned, or left in a condition that breaches local or national environmental requirements. If the customer asks us to transport waste, the customer must ensure that the description, quantity, and classification of the waste are accurate. We may refuse to collect any item that appears unsafe, misdescribed, or prohibited by regulation.

8. Materials, Plants, and Availability

Materials may be sourced from third-party suppliers and are subject to seasonal availability, supply chain variation, and natural characteristics. Natural products such as plants, turf, soil, aggregates, and timber can differ in colour, size, texture, and performance. Minor variations are not defects. If a specific product becomes unavailable, we may supply a similar alternative of equivalent value and suitability, subject to the customer’s reasonable approval where time allows.

The customer should understand that living materials require ongoing care. We do not accept responsibility for plant failure caused by inadequate watering, drought, frost, poor maintenance, pets, vandalism, soil contamination, or conditions beyond our control. Any guarantee for plants or installed materials must be expressly stated in writing; otherwise, no warranty beyond statutory rights is given. Where a manufacturer’s warranty applies to a product we supply, the customer may be required to follow the manufacturer’s terms to benefit from it.

If a customer supplies their own materials, they do so at their own risk unless we agree in writing to inspect or approve them. We are not liable for faults, shortages, incompatibility, or later failure in customer-supplied items. If we believe supplied materials are unsuitable, we may refuse to install them or may proceed only after receiving written confirmation that the customer accepts the associated risk.

9. Completion, Snagging, and Variations

Work is considered complete when the agreed tasks have been carried out in line with the quotation or work order, subject to any agreed snagging items. A snagging issue is a minor defect or finishing item that does not prevent practical use of the completed work. If the customer identifies a snagging point, they must notify us within a reasonable time so it can be reviewed and, if appropriate, corrected.

Any variation to the original scope should be agreed before the extra work begins, ideally in writing. Variations may change price, materials, and completion dates. If the customer requests an urgent change on site, we may proceed and confirm the additional charge afterwards. Where the original scope becomes impossible or unsafe due to site conditions, we may recommend an alternative method or a revised quotation.

If the customer delays approval, instructions, or access, the completion date may move accordingly. Practical completion does not mean that natural settling, seasonal change, or ordinary wear has been prevented. Landscaping work is subject to environmental conditions, and final appearance may evolve over time, particularly where new planting, turf, or surface materials are involved.

10. Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer is entitled to bring proceedings in another jurisdiction that cannot lawfully be excluded. If any part of these terms is found unenforceable, the remainder will continue in full force and effect.

No failure or delay by us in enforcing any right under these terms shall operate as a waiver of that right. Any variation to these terms must be agreed in writing by both parties. Headings are included for convenience only and do not affect interpretation. References to statutory rights mean the rights that a consumer or business customer may have under applicable UK law, which cannot be excluded by contract.

The customer’s acceptance of a quotation, confirmation of a booking, payment of a deposit, or instruction for work to proceed constitutes acknowledgement of these terms. They are intended to provide a fair and practical framework for landscaping services, while protecting both parties and ensuring that the work can be delivered lawfully, safely, and with clear expectations.